2025 Best Practice Guide
Raising Standards

Planning for COVID-19

Webinar Series

Planning for COVID-19

The COVID-19 pandemic has impacted all of us, the changes and impacts will continue for some time. It’s during times like this when you need you remember that you are part of a community of best practice, so don’t be alone. The Forum is your friendly, safe environment for sharing ideas, top tips and pitfalls to avoid. In this time of uncertainty its important that we collaborate and work together, bringing together ideas and use this time as an opportunity to learn and continue to raise standards. 

 We have designed three short series of learning academy modules, along with a top-tips & pitfalls to avoid for homeworking webinar and then a virtual networking group to help you. Phil Anderson has written an article about some of the considerations you might need to make. 

To view series 1 and 2 you need to log in to the website. Click on My Account at the top right to register or log in. 

2025 Awards Case Study: Making banking work for more people

Published on 13 June 2025

2025 Awards Case Study: Making banking work for more people

Sometimes, the best ideas come from looking at everyday frustrations and asking, “Why does it have to be this way?” That’s exactly what TSB did when they introduced Video Banking. Instead of sticking to tradition, they saw an opportunity to make banking more flexible and accessible. The result? A simple, effective way for customers to bank on their terms, without losing the personal touch that makes all the difference.

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Author: Leanne McNamee

Categories: Library, Awards Case Studies

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