Planning For COVID-19 Series 2

The latest Government lockdown announcement felt unfortunately familiar. Though this feels like “we’ve been here before” and we have a huge amount of learning from 2020, there are a number of subtle differences from 2020. There is no doubt there are now plenty of Known Knowns, we don’t know what the new unknown unknown’s are.

As always The Forum is here to support you and we wanted to let you know how you can get involved and feel supported over the next few months. We are also hosting our regular networking groups in the coming months.

Recorded webinars are listed at the bottom of the page.

Catch up with the webinars in Series 1.



Free Webinar: The Agents' Voice - hear what they have to say

Published on 22 October 2020

Free Webinar: The Agents' Voice - hear what they have to say

Hosted on 22nd October 2020

Event date: 22/10/2020 12:00 - 13:00 Export event

Research findings that will surprise you

QStory will share with you recently conducted research with Contact Centre agents to understand what really drives them, why they move jobs, what makes them happy, what they think makes the customer happy and why they want to stay with their employer.

Join QStory's COO Fiona Coleman and Customer Success Manager, Tony D'Cruze are joined by Marcus Hickman from Davies Hickman and special guest Martin Teasdale.

By registering for this webinar you are agreeing with sharing your contact details with QStory.

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Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

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Customer Strategy & Planning 2021
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National Conferences 2020
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