Best Practice in Quality & Improvement Assisted Learning Pathway
This course is for professionals, who want to make a tangible difference over the coming year, with robust frameworks for quality and improvement, based on proven methods. Through the programme, you will:
- Learn how to put customer experience and quality at the heart of your operating model & culture. - Understand how a fit-for-purpose monitoring & prioritisation framework can drive improvement and be able to apply this in your work. - Learn how to drive powerful improvement, using data and feedback, for service recovery, process improvement and behavioural change. - See what best practice looks like, with insight from practical examples, emerging trends and top tips, seeing how to avoid key pitfalls.