2023 Best Practice Programme
The Forum launched our 2023 best practice programme, which includes: virtual networking, learning from our award finalists and our conferences.

Virtual Network Groups

Our professional community is a unique, safe place to meet and share best practice. Join our network groups to discuss your challenges and explore new ideas with like-minded professionals. These events are open to everyone, members and non-members (for a taster period). If you would like to join any of the groups you can click on the images below. Don't worry if you cannot make one of the meetings we will keep you involved in future dates. Or you can register for more than one group here. 

Find out about the Leadership network
Outbound Contact

Published on 14 June 2022

Outbound Contact

Event date: 08/03/2023 14:00 - 15:30 Export event

Wednesday 8th March, 14:00-15:30

In this session of the network group we will discuss: Strength in numbers. Learning from other areas – what are the challenges that are unique to Outbound and what can we learn from other areas?
There will also be a chance for you to ask questions to support you with your own challenges.


This small discussion group is the chance to share experiences in gaining value from Outbound Contact whether this is completed manually or using a dialler system. We will also be discussing outbound contact across all channels whilst also considering whether this activity should be kept as a separate part of your contact centre or can be blended in with inbound/email/webchat etc. This group is for practitioners working in an outbound environment across all verticals such as collections, sales, customer service, retention etc and there is no charge for members or other guests. Get in touch if you are a supplier or consultant and would like to be part of any future activities.

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