Virtual & Regional Networking Groups

Our professional community is a unique, safe place to meet and share best practice. Join one of our free member networking events to discuss your challenges and explore new ideas with like-minded professionals. If you are not yet a member, you are welcome too. Please book ahead, as space is limited and they can fill up fast.

Book the virtual events listed below or contact us if you would like an event near you once travel restrictions are lifted. We have recently held events in Ireland, Scotland, NE and NW England, Yorkshire, London and the Midlands.


Virtual Networking Group for Insight, Reporting & Power BI

8th December, 10:30 - 12:00

This Networking group is a chance for MI & Insight Analysts to get together and share.

- Recent work and tips for success

- Current challenges and crowd source ideas and solutions

Virtual Networking Group for Rail Industry

8th December, 09:30-11:00

This networking group is designed for those from the Railway industry, bringing together different operators to discuss current challenges, new ideas and solutions. Previous sessions have been attended by: LNER, Eurostar, South Western Railway, South Eastern Railway and ScotRail.

Virtual Networking Group For Quality & Improvement

8th December, 14:00 - 15:30

This is the chance to network and learn from fellow professionals in our virtual group. The small group discussions include the issues raised by members. 

Virtual Networking Group for Planning

9th December, 10:00 - 11:30

This group will discuss current hot-topics as well as ideas to engage and influence stakeholders.

Virtual networking group for Back Office and processing operations

9th December, 13:00 - 14:30

This is the chance to meet others who are resource planning in these kind of operations, as part of our growing community of best practice, and explore new ideas with like-minded professionals.

 - How have your operations been impacted by COVID-19 and the lockdown?
 - How are you rising to the new challenges? How do we see the ‘new normal’ that may arise in the next phase?
 - Bring along other issues you would like to ask and we can discuss them or follow-up with more information after the group.

This is a free member event, but, if you are not yet a member, you are welcome too to this event.

Virtual Networking Group for Field

9th December, 15:00 - 16:30

This group discussion will focus on planning for field services, providing an opportunity to dig deeper into specific challenges and broader issues.

Virtual Networking Group for Asynchronous Messaging

10th December, 14:00 - 15:30

More and more of us are using asynchronous messaging to contact our customers. This is the chance to network and learn from fellow professionals in our virtual group. The small group discussions include the issues raised by members. 

Virtual Networking Group For Knowledge Management

15th December, 09:15 - 11:00

This small discussion group is the chance to share experiences in gaining value from Knowledge Management and automated assistants, to support a better customer and colleague experience. This group is for practitioners working in customer operations, whether contact centres, back office, branch or field operations. There is no charge for members or other guests, but is not open to consultants or suppliers at this stage. Get in touch if you would like to be part of any future activities.

Planning Workforce Strategies, Part 2

17th December, 09:30-11:30

Building from the previous networking group, this discussion will focus on supporting technology and the change in performance and culture. How do existing technologies support the new way of working and what other option are available? How has the culture changed, and is this by accident or design?

Virtual Networking Group For Speech Analytics

17th December, 15:00-16:30

This small discussion group is the chance to share experiences in gaining value from Speech & Text Analytics, especially in managing quality and improving customer experience and end-to-end processes. This group is for practitioners working in customer operations and there is no charge for members or other guests. Get in touch if you are a supplier or consultant and would like to be part of any future activities.

Virtual Networking Group For Branch & Retail

12th January 2021, 11:00 - 12:00

This networking group is designed for those who are planning for branch or retail operations, bringing together different companies to discuss current challenges, new ideas and solutions. 

Virtual Networking Group For Speech Analytics

9th February, 15:00-16:30

This small discussion group is the chance to share experiences in gaining value from Speech & Text Analytics, especially in managing quality and improving customer experience and end-to-end processes. This group is for practitioners working in customer operations and there is no charge for members or other guests. Get in touch if you are a supplier or consultant and would like to be part of any future activities.

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2020
30th Nov to 10th Dec
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

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Stockport, SK3 0XA

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