Virtual Networking Groups

Our professional community is a unique, safe place to meet and share best practice. Join our free networking groups to discuss your challenges and explore new ideas with like-minded professionals. These events are open to everyone, members and non-members (for a taster period). If you would like to join any of the groups you can click on the images below or complete this form. Don't worry if you cannot make one of the meetings we will keep you involved in future dates.

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Contact Centre Platforms

Published on 18 June 2021

Contact Centre Platforms

This small discussion group is the chance to share experiences in gaining value from all facets of your Contact Centre Routing Platform including – IVR, Chatbots, Webchat, Email, Asynchronous Messaging etc to support a better customer and colleague experience across all channels in your organisation. 

This group is for practitioners working in customer operations and have responsibility for developing the capability of the Contact Centre Platform in their operation. Examples of some of the job roles who may gain value form this session are listed below:

  • Head of Telephony
  • Telephony Manager/Analyst
  • IVR Manager/Analyst
  • Routing Manager/Analyst
  • Infrastructure Engineer
  • Telecom, Dialler and IVR Engineer
  • Routing Platform Architect
  • Dialler Manager/Analyst

We would envisage that attendees at this network would be practitioners on the following technology platforms (these are for illustration purposes and are not an exhaustive list): 8x8, Alvaria, Amazon Connect, Avaya, Cisco, Five 9’s, Genesys, Nice CX One, Odigo, Talkdesk, Twilio, Vonage, Zendesk.

There is no charge for members or other guests and at the moment this group is not open to consultants or suppliers but this will be reviewed as the group progresses.

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Author: Alison Conaghan

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