Upcoming Leadership Events

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Each session will be recorded, with an edited transcription published and shared around the wider group and community. Future sessions will develop previous discussions and bring in new questions. Each month a new article will be published designed to be built upon exploring new different, but connected, topics. This will lead to a comprehensive article reflecting the comments of all sessions. Each discussion group will be kept small, to give each attendee the opportunity to contribute and answer the key questions, whilst allowing time for the topic area to grow.

Customer Strategy & Planning 2021

Hosted on 26th - 30th April 2021

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.
- Great ways to benchmark, develop new ideas and network with fellow professionals.
- Inspiring case studies from key brands, in different sectors and type of organisation.
- Focussed discussions and presentations

Virtual Networking Group For Strategy & Leadership

15th September 2022, 09:30 - 11:30

Many of you have told us of the value of hearing from other organisations, sharing similar challenges and gaining fresh insight and ideas, so we are keen to enhance these virtual discussion groups in 2022.

Sponsored by:

Virtual Networking Group For Strategy & Leadership

13th October 2022, 09:30 - 11:30

Many of you have told us of the value of hearing from other organisations, sharing similar challenges and gaining fresh insight and ideas, so we are keen to enhance these virtual discussion groups in 2022.

Sponsored by:

Virtual Networking Group For Strategy & Leadership

8th December 2022, 09:30 - 11:30

Many of you have told us of the value of hearing from other organisations, sharing similar challenges and gaining fresh insight and ideas, so we are keen to enhance these virtual discussion groups in 2022.

Sponsored by:

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team