2025 Best Practice Guide
Raising Standards

Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

2025 Summer Best Practice Showcase (Virtual)

16th June - 22nd August 2025

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

2025 Autumn: #RaisingStandards (Virtual)

13th - 17th October 2025

Learn HOW you can apply "Best Practice"
Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2025 Autumn Conference #RaisingStandards (In-Person)

Wednesday 5th November 2025, Coventry Building Society Arena

Learn HOW our community is applying “Best Practice”
This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2026 Spring Customer Strategy & Planning Conference (In-person)

Tuesday 28th April 2026, Grand Hotel Gosforth Park, Newcastle

Learn WHY we need to keep “Raising Standards in Customer Operations" 
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person. 

On-Demand Conferences

Catch up on the presentations from our previous conferences.
Standards and Business Accreditation

Published on 05 October 2021

Standards and Business Accreditation

The Standards programme is designed as a journey of improvement leading towards accreditation for Planning, Insight and Quality teams and functions. Whether you are at the start of your journey, wanting to understand the fundamentals of best practice, or an established team wanting to become best-in-class this programme is you.

Recently, FIS/Worldpay, British Gas and Shell Energy have each been peer assessed by an independent panel from: Aviva, Leeds City Council, Hutchinson 3, Sky and Severn Trent. This demonstrates how the community can come together to help raise standards, sharing different approaches, qualifying processes and identifying new opportunities. Continuing this Autumn Serco, NatWest and ATOS will all have  peer assessments.

In the last 12-months Skipton Building Society, Aviva and British Gas have all been accredited and recognised as best-in-class for Planning. Other organisations have used the Standards diagnostic approach as a starting point before introducing a new operating model, organisation redesign and driving operational transformation.

There has never been a more important time to ensure that you have the right activities and procedures to drive the right behaviours and understanding. As organisations look to operating new hybrid working models its is more critical than ever to assess how you implement your strategy and gain an external perspective. You can’t afford to get this wrong.

For more information or to join the programme just contact: Dave.vernon@theforum.social 

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