Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

Llaura Hughes

Published on 21 October 2020

Llaura Hughes

This is Llaura’s second year as a Judge. She has worked for Motability Operations since October 2016 and has over 18 years’ experience within the financial services sector and 14 years as a Learning & Development professional. She is an accredited specialist professional in quality and customer experience and supports The Forum’s Knowledge Management network group. In 2021 her team of communication specialists won a Forum Award for Sustainable Team and they are responsible for knowledge management within the organisation via an internal facing virtual agent “Ask Mo”, which has also won a Forum award.

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Author: Leanne McNamee

Categories: 2021 Judges, 2022 Judges

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On-Demand Conferences

Catch up on the presentations from our previous conferences.
2020 National Conference

2020 National Conference

2020 Customer Strategy & Planning

2020 Customer Strategy & Planning

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