Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

2025 Summer Best Practice Showcase (Virtual)

16th June - 22nd August 2025

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

2025 Autumn: #RaisingStandards (Virtual)

13th - 17th October 2025

Learn HOW you can apply "Best Practice"
Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2025 Autumn Conference #RaisingStandards (In-Person)

Wednesday 5th November 2025, Coventry Building Society Arena

Learn HOW our community is applying “Best Practice”
This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2026 Spring Customer Strategy & Planning Conference (In-person)

Tuesday 28th April 2026, Grand Hotel Gosforth Park, Newcastle

Learn WHY we need to keep “Raising Standards in Customer Operations"
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person.

On-Demand Conferences

Catch up on the presentations from our previous conferences.

Published on 05 November 2019

Leadership Forum

Catch up with the Leadership Forum

The Future of Work: Join other leaders to network and enjoy inspirational speakers and discussion, starting with lunch at 12pm until 5pm.

How are we placed to respond to the tide of changing demographics and transformed customer, colleague and business expectations? Marije Gould (VP at Verint) will be sharing research on the latest trends and leading discussion around the challenges of a multi-generation operation and the potential for technology-enabled transformation.

How can we help our people rise to these challenges, empowered to deliver better results personally and for the business? Andy Gilbert, Founding Director of GO MAD thinking (“Go Make A Difference“) will give us the chance to experience and explore his acclaimed results framework.

Catch up on what happened at the Leadership forum and National Conferences for Planning, Insight & Quality - by having a look at the presentation slides.

Speakers

Andy Gilbert, MD of Go Mad Thinking

Our conference keynote speaker on Wednesday, he joins us today for a leadership discussion on ways that enable people to think more effectively in a world that is changing fast around us. Andy is the developer of the acclaimed Go M.A.D. Results Framework & Thinking System used worldwide by major corporations and hundreds of thousands of people in over 40 countries. With over 20 years experience in studying peak performance and specifically how people think in a solution focused way when they "Go Make A Difference" in achieving goals and accelerate results, Andy is the author of over 20 books (including the best selling "Go MAD - The Art of Making A Difference", "Go MAD about Coaching" and over 200 audio/video programmes.

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Author: Leanne McNamee

Categories: The Customer Strategy & Leadership Forum, Conferences, Past Leadership Forum

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Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum Team .