Upcoming Conferences

The Forum hold key conferences through out the year including our flagship two day Customer Strategy and Planning conference and one day community conferences that offer a great opportunity to learn, share and network.

Look here for our Leadership Forum events

Free Webinar: 2021 Theme & Best Practice Programme Launch

27th Jan 2021, 11:00

Learn how The Forum can inspire and support you during 2021, making the most of your membership and the community of best practice. 

Unlock opportunities from disruption

Customer Strategy & Planning 2021

26th - 30th April, Virtually

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

- Established and high-profile speakers, many of whom have never spoken for us before.
- Great ways to benchmark, develop new ideas and network with fellow professionals.
- Inspiring case studies from key brands, in different sectors and type of organisation.
- Focussed discussions and presentations


Previous Conferences

Catch up on the presentations from our previous conferences.

Planning & Insight in Field & Branch Operations

Next Date TBC

Learn how to apply the whole planning cycle, from capacity to scheduling & real-time, with the chance to explore further your role and where it fits in.

After this session, you will understand;

 - The key drivers of performance and how to explain them
 - How to set up effective data, reporting & comms plans
 - Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting

Virtual Networking Group for Analytics & Power BI

9th December 2021, 9:30 - 11:00

This Insight and Power BI networking group provides an opportunity to discuss ideas with like minded professionals. In this session you can choose between two topics.

- Power BI & MI Reporting

- Delivering value with insight

Share your ideas, techniques and challenges, and learn from others.

Virtual Networking Group for Insight & Reporting

7th December 2021, 11:30 - 13:00

This Networking group is a chance for MI & Insight Analysts to get together and share.

- Recent work and tips for success

- Current challenges and crowd source ideas and solutions

Virtual Networking Group for Analytics & Power BI

14th October 2021, 9:30 - 11:00

This Insight and Power BI networking group provides an opportunity to discuss ideas with like minded professionals. In this session you can choose between two topics.

- Power BI & MI Reporting

- Delivering value with insight

Share your ideas, techniques and challenges, and learn from others.

Virtual Networking Group for Insight & Reporting

12 October 2021, 11:30 - 13:00

This Networking group is a chance for MI & Insight Analysts to get together and share.

- Recent work and tips for success

- Current challenges and crowd source ideas and solutions

Planning & Insight in the Back Office Assisted Learning Pathway

w/c 6th September 2021, Virtual Kickoff

Learn how to apply the whole planning cycle, from capacity to scheduling & real time, with the chance to explore further your role and where it fits in.

After this session, you will understand;

 - The key elements of capacity plans and backlog management
 - How to set up effective data, reporting & comms plans
 - Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting

Best Practice in Insight, Reporting and Analysis Assisted Learning Pathway

W/C 6th September, Virtual Learning

Learn the secrets of great analysis and reporting that drives action, whether working on resourcing, customer, performance, analytics or other types of data.

After this session, you will understand;

 - What good looks like: with examples, trends, top tips and pitfalls to avoid
 - How reports & presentations can drive brilliant learning
 - Methods to improve data structure, accuracy and analysis

Virtual Networking Group for Analytics & Power BI

15th July 2021, 9:30 - 11:00

This Insight and Power BI networking group provides an opportunity to discuss ideas with like minded professionals. In this session you can choose between two topics.

- Power BI & MI Reporting

- Delivering value with insight

Share your ideas, techniques and challenges, and learn from others.

Virtual Networking Group for Insight & Reporting

13th July 2021, 11:30 - 13:00

This Networking group is a chance for MI & Insight Analysts to get together and share.

- Recent work and tips for success

- Current challenges and crowd source ideas and solutions

Planning & Insight in the Back Office Assisted Learning Pathway

w/c 17th May 2021, Virtual Kickoff

Learn how to apply the whole planning cycle, from capacity to scheduling & real time, with the chance to explore further your role and where it fits in.

After this session, you will understand;

 - The key elements of capacity plans and backlog management
 - How to set up effective data, reporting & comms plans
 - Crucial elements of a good plan and their impacts, including shrinkage, models & forecasting

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2020
30th Nov to 10th Dec
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
67 Europa Business Park,
Birdhall Lane,
Stockport, SK3 0XA

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