2025 Best Practice Guide
Raising Standards

Conferences

The Forum holds key conferences through out the year including our flagship Spring Customer Strategy and Planning, Summer Best Practice Showcase and Autumn #RaisingStandards conferences that offer a great opportunity to learn, share and network.

2025 Summer Best Practice Showcase (Virtual)

16th June - 22nd August 2025

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

2025 Autumn: #RaisingStandards (Virtual)

13th - 17th October 2025

Learn HOW you can apply "Best Practice"
Designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2025 Autumn Conference #RaisingStandards (In-Person)

Wednesday 5th November 2025, Coventry Building Society Arena

Learn HOW our community is applying “Best Practice”
This conference is designed specifically for Planning, Insight and Quality & Customer Experience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change whilst having the opportunity to collaborate with others. Bring new ideas and techniques back that will raise standards within your “Customer Operation”.

2026 Spring Customer Strategy & Planning Conference (In-person)

Tuesday 28th April 2026, Grand Hotel Gosforth Park, Newcastle

Learn WHY we need to keep “Raising Standards in Customer Operations" 
Our flagship Conference, this highly rated event is far more than just a conference. Designed specifically to focus on the hot topics within the industry and thought leadership whilst also delivering practical skills with new ways of thinking that will enhance you as a person. 

2026 Summer Best Practice Showcase (In-person)

Thursday 25th June 2026, Queens Hotel, Leeds

Learn WHAT our award finalists are doing to continue “Raising Standards in Customer Operations”
This conference offers a unique chance for you to learn directly from our Awards winners. You will hear from the teams and individuals who are making a difference in their business, powerful partnerships whether that is with a technology provider or an outsource partnership. Finally, you can discover how large transformation projects have made massive changes in any business.

On-Demand Conferences

Catch up on the presentations from our previous conferences.
Box Set: Capacity Planning, Budgeting & Forecasting

Published on 20 December 2022

Box Set: Capacity Planning, Budgeting & Forecasting

Watch at your own Pace

The Modules

Introduction to Forecasting
Learn how to transform your forecasts from being always wrong to becoming key data points for decision making

  • Understanding what needs to be forecasted
  • Consider different forecasting techniques
  • How to add value with forecasting

Driving Improvement The Planning Cycle
Learn the role planning plays in implementing your strategic objectives.  Understand the importance of your role and how you can help others.

  • Understand how the strategic objective is implemented into a forecasting, scheduling and real-time plan.
  • Learn about the importance of effective data checkpoints, change governance and hand-overs
  • Play a part in driving continuous improvement and become the nerve-centre of the business

Operating & Budgets Plans
Learn how important it is to define the operating model and then agree the key assumptions to form the budget.  See practical examples of budget and operating models and explore the importance of accurate forecasts and agreed assumptions.

  • Understand the key assumptions to start calculating FTE requirement.
  • Classic mistakes and pitfalls to avoid

Bottom Up v Top Down Planning
There are two different ways to approach budget planning – but some organisations find themselves involved in a hybrid third approach. There is no right or wrong way but it is vital to understand the process and to understand if it is appropriate.

  • Learn the benefits and drawbacks of each approach
  • Look at how your overall business strategy should determine your budget process
  • Understand if your business is led by demand or by supply

An Introduction to Accuracy and Confidence
Understand the key statistical considerations that will ensure your conclusions are well founded and can drive confidence. The separate Statistical Confidence box set is an opportunity to drive this further

Descriptive Statistics
In this module we be exploring the Descriptive Statistics tool in excel. We will cover:

  • How to use descriptive statistics
  • How to use the output to better understand your data
  • Alternative ways of calculating

How to Calculate Standard Deviation
Standard deviation is an essential tool for statistical analysis. In this module, we will talk through how to calculate this manually

Descriptives Statistics Example - Using Averages
In this worked example we will be exploring the pitfalls to avoid when using averages. And when to use Mean, Median & Mode

Descriptive Statistics Example - Understanding our data
In this module, we are going to look at descriptive statistics in action and explore how we can use this to better understand our data.

Descriptive Statistics Example - Measuring Benefits
In this module, we are going to look at descriptive statistics in action and explore how we can use this to ensure we are measuring benefits correctly.

Descriptive Statistics Example – Calculating the Accuracy of your Forecast
In this module, we are going to look at a use of descriptive statistics that is essential to every organisation, and that is measuring the accuracy of a forecast. Or to put this another way, setting clear expectations around volatility.
 


The cost of this mini series including accreditation is great value at £325 + VAT and free for students on our assisted learning pathway.

Complete the form below and we will be in touch to arrange payment if necessary.

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