Strength in Numbers
The Value of Community

2024 Summer Best Practice Showcase

Showcasing the very best in the industry

Thursday 27th June 2024, Principal Hotel, York

Silver sponsors

Learn from our Finalists

An event showcasing the very best in the industry, hear from our awards finalists and members who are raising standards in customer operations.

Speakers will be announced following the announcement of our award winners in April 2024 at Mercure Hotel, Manchester.
Agenda

Best Practice Showcase

09:30
Opening Keynote
Introduction from The Forum Team and Opening Keynote.
10:30
Networking
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
Join this 20-minute case study based presentation from Calabrio.
11:00
Showcases
Sharing the learning from our Innovation Awards
12:30
Networking Lunch
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Lunch will be served.
Join this 20-minute case study based presentation.
13:00
Forum Focus
Join this 20-minute case study based presentation.
13:30
Showcases
Sharing the learning from our Partnership Awards
15:00
Networking
Forum Focus
Your chance to meet with other members and spend time in the Expo area. Refreshments will be served.
Join this 20-minute case study based presentation.
15:30
Conference Endnote
Hear from The Forum to wrap up the day and summarise your takeaways.

Venue

Principal Hotel, York
Station Road, York
YO24 1AA