Happy Agents = Happy Customers = Happy BusinessAgents are the greatest asset in a Contact Centre. A lot is demanded from them, both from the business and the customer. Are we really doing enough to motivate agents? Gamification is becoming more and more prevalent in today’s world - get it wrong and it’ll have the opposite effect. Get it right and you have an engaged, motivated and inspired community of agents. In this presentation, evaluagent will explore how to create a gamification program to make agents the centre of your success