Can you join our National Community Connection event? 

View more details on the conference agendas | Planning | Insight & Quality| Community Connection|

Tuesday, 9th November at Crewe Hall, Crewe from 8.30 until 5.00
Face-to-face discussion, group collaboration, networking and supplier exhibition. 

This Community Connection event is our first face-to-face national event for over 2 years, COVID regulations permitting. Places are strictly limited, to ensure safe use of the space. They will be allocated on a first-come basis.  

Agenda for the day

Today’s agenda is based around open collaboration groups, with tables hosted by senior industry practitioners, each bringing specialist experience in a range of topics or industries.   


Gold Sponsor

Specialist Sponsors & Exhibitors


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As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

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National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
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