See the agenda summary below or the agenda summary for the Insight & Quality and Community Connection conferences.

Check out the details of each Planning session.

Our National Conference offers a community focus of thought leadership and discussion, all are designed specifically for Planning Professionals. Keep yourself up to date with the latest trends and developments. Bring new ideas and techniques back into your organisation, by selecting your personal priorities from this hugely rich agenda. 

  • Keynotes are inspiring and thought provoking, with high-profile speakers on key, strategic topics.  
  • Workshops are practical and interactive, providing focussed small-group discussion and the latest, specialist knowledge that you won’t find elsewhere. 
  • Technology showcases keep you up to date with the latest trends and are available free to share with colleagues, to bring fresh insights back to your workplace.  

Gold Sponsor

Specialist Sponsors


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


Upcoming Conferences
Annual conferences dedicated to the needs of their communities.

On-Demand Conferences
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change. Available to Forum Members

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