2021 National Conference Speakers and Panellists

The Forum's National Conference speakers and panellists for 2021 are a wide variety of experts and professionals.


Paddy Coleman

Paddy Coleman

Managing Director
QStory

David Preece

David Preece

Solution Consultant
QStory

Paul Milloy

Paul Milloy

Forefront Executive Council Chair
Intradiem

Matt Rumins

Matt Rumins

Head of Customer Success
Intradiem

Ed Creasey

Ed Creasey

Director of Pre-Sales International
Calabrio

Lorna Norris

Lorna Norris

Senior Programme Manager
BGL Insurance

Steve Mosser

Steve Mosser

Group CEO & Chief Innovations Officer  
Sensée

Phil Anderson

Phil Anderson

Director
The Forum

Dave Vernon

Dave Vernon

Director
The Forum

David Kay

David Kay

WFO Solutions Consultant
NICE Systems

Paul Smedley

Paul Smedley

Founder & Chair
The Forum

Ian Robertson

Ian Robertson

Insight & Quality Specialist
The Forum

David Bruce

David Bruce

Business Consultant (Data Science)
 

Dave Pittam

Dave Pittam

Senior Manager
Lloyds Banking Group

David Leather

David Leather

Director, Transformation
BT, EE & Plusnet

Colin Whelan

Colin Whelan

Head of Workforce Optimisation
Hoist Finance

Alison Conaghan

Alison Conaghan

Planning & Insight Specialist
The Forum

Andrew Halliday

Andrew Halliday

Business Improvement & Solution Design Specialist
Openreach

Holly Smith

Holly Smith

Data, Quality and Process Analyst
Macmillan Cancer Support

Chris Middlemass

Chris Middlemass

General Manager
Purple Bricks

Kelly Mealing

Kelly Mealing

Real Time Manager
BT-EE
 

Lesley Cooil

Lesley Cooil

Team Leader
North Yorkshire County Council

Lisa Rice

Lisa Rice

Managing Directors Office, 
Halifax BOS

James Hughes

James Hughes

Group Head of Solutions
Sabio

Mike Brace

Mike Brace

Senior Planning, Analytics & Automation Manager
Dŵr Cymru Welsh Water

Matt Young

Matt Young

Enterprise Sales Manager
Verint

Mark Brown

Mark Brown

Head of Resource Planning
Virgin Media

Andy Springall

Andy Springall

Head of Sales, Service and Energy
Utility Warehouse

Graeme Gabriel

Graeme Gabriel

WFO Solution Consultant
NICE Systems

John Bousfield

John Bousfield

Solutions Consultant
Verint

John Kelly

John Kelly

Head of Data & Intelligence
North Yorkshire County Council

Sarah Foley

Sarah Foley

Head of Customer Service

North Yorkshire County Council

Dave Wilkinson

Dave Wilkinson

Regional Planning Manager
British Gas

Paul Buckle

Paul Buckle

Change Manager
Legal & General

Kate Dent

Kate Dent

Real Time Automation Lead
AXA

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Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

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