The Forum's National Conference speakers and panellists for 2021 are a wide variety of experts and professionals.
Paddy Coleman
Managing Director QStory
David Preece
Solution Consultant
QStory
Paul Milloy
Forefront Executive Council Chair Intradiem
Matt Rumins
Head of Customer Success Intradiem
Ed Creasey
Director of Pre-Sales International Calabrio
Lorna Norris
Senior Programme Manager BGL Insurance
Steve Mosser
Group CEO & Chief Innovations Officer Sensée
Phil Anderson
Director The Forum
Dave Vernon
David Kay
WFO Solutions Consultant
NICE Systems
Paul Smedley
Founder & Chair The Forum
Ian Robertson
Insight & Quality Specialist The Forum
David Bruce
Business Consultant (Data Science)
Dave Pittam
Senior Manager Lloyds Banking Group
David Leather
Director, Transformation BT, EE & Plusnet
Colin Whelan
Head of Workforce Optimisation Hoist Finance
Alison Conaghan
Planning & Insight Specialist The Forum
Andrew Halliday
Business Improvement & Solution Design Specialist Openreach
Holly Smith
Data, Quality and Process Analyst Macmillan Cancer Support
Chris Middlemass
General Manager Purple Bricks
Kelly Mealing
Real Time Manager BT-EE
Lesley Cooil
Team Leader North Yorkshire County Council
Lisa Rice
Managing Directors Office, Halifax BOS
James Hughes
Group Head of Solutions Sabio
Mike Brace
Senior Planning, Analytics & Automation Manager Dŵr Cymru Welsh Water
Matt Young
Enterprise Sales Manager Verint
Mark Brown
Head of Resource Planning Virgin Media
Andy Springall
Head of Sales, Service and Energy Utility Warehouse
Graeme Gabriel
WFO Solution Consultant NICE Systems
John Bousfield
Solutions Consultant Verint
John Kelly
Head of Data & Intelligence North Yorkshire County Council
Sarah Foley
Head of Customer Service
North Yorkshire County Council
Dave Wilkinson
Regional Planning Manager British Gas
Paul Buckle
Change Manager Legal & General
Kate Dent
Real Time Automation Lead AXA