2021 National Conference Speakers

The Forum's National Conference speakers for 2021 are a wide variety of experts and professionals.


Paddy Coleman

Paddy Coleman

Managing Director
QStory

David Preece

David Preece

Solution Consultant
QStory

Paul Milloy

Paul Milloy

Forefront Executive Council Chair
Intradiem

Matt Rumins

Matt Rumins

Head of Customer Success
Intradiem

Ed Creasey

Ed Creasey

Director of Pre-Sales International
Calabrio

Lorna Norris

Lorna Norris

Senior Programme Manager
BGL Insurance

Nick Lane

Nick Lane

MD - Customer Service
BT-EE

Steve Mosser

Steve Mosser

Group CEO & Chief Innovations Officer  
Sensée

Phil Anderson

Phil Anderson

Director
The Forum

Paul Smedley

Paul Smedley

Founder & Chair
The Forum

Dave Vernon

Dave Vernon

Director
The Forum

David Kay

David Kay

WFO Solutions Consultant
NICE Systems

Sue Bolt

Sue Bolt

Director of Workforce Optimisation Solutions
NICE Systems

Ian Robertson

Ian Robertson

Insight & Quality Specialist
The Forum

Alison Conaghan

Alison Conaghan

Planning & Insight Specialist
The Forum

David Bruce

David Bruce

Principal - FTTP Innovation
Openreach

Dave Pittam

Dave Pittam

Senior Manager
Lloyds Banking Group

David Leather

David Leather

Director of Transformation
BT, EE & Plusnet

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

Copyright © 2021 - All Rights Reserved - theforum.social

Professional Forums Ltd. Company Number: 3915800. Registered Address: Emperor’s Gate, 114a Cromwell Road, London, SW7 4AG