Best Practice Site Visits & Events

We facilitate site visits and best practice day's, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. Book early, as places are limited. We will be adding further dates for 2020 in the coming weeks. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
 

Vitality Site Visit

Published on 30 June 2019

Vitality Site Visit

June, Stockport

Your chance to visit our Innovation & Transformation finalists, Vitality, who are using automation to transform the service they provide.

The 3 pillars of quality & continuous improvement at Vitality

Bringing quality and continuous improvement together using the latest technology and partnering with external experts has transformed the quality function from one that is process based to one that gives a rounded view of customer experience and is driving real improvements.

  • Learn how their partnership with Ember has allowed them to automate their quality process across 100% of their interactions giving total visibility, reducing costs and creating time to focus on coaching and improvement.
  • See how a clear strategy and consistent approach has allowed them to deliver the process across diverse functions in the organisation, recognising the differences yet still delivering equivalent results.
  • Hear how their 3 pillars of quality allows them to balance regulatory compliance with customer experience and process improvement.

This work by Vitality with Ember will interest anybody using or looking to use interaction (speech or text) analytics within their organisation and also anybody interested in moving from quality assurance to quality improvement and demonstrating value to the business. They are also entering the supplier/client awards with Ember.

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Author: Alison Conaghan

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Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


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