Best Practice Site Visits & Events

We facilitate site visits and best practice day's, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. Book early, as places are limited. We will be adding further dates for 2020 in the coming weeks. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
 

Sky Site Visit

Published on 18 June 2019

Sky Site Visit

18th June, Livingston

Your chance to visit Innovation & Transformation finalists, Sky, who are continually innovation and improving how their planning team works to bring clear value and benefit for the business.

Innovation and fresh thinking in planning at Sky

Offering the best service in the country is the Sky way, and the Planning team are no different with their support to the business. Continually looking for improvements and innovation with regular team brainstorming, this team acts quickly with a willingness to try things, leading with new ideas to improve work-life-balance and customer satisfaction.

  • See how the team implemented Robotics to streamline the overtime process, improving allocation and approval for colleagues and full integrated into WFM.
  • Learn more about the Invisible IVR for routing customers right place first time, reducing customer effort rate, time in IVR and improving NPS.
  • Understand how a leading planning team can keep adapting and evolving to remain a valued business partner.

This story is inspiring for all planning teams, demonstrating how a huge organisation across multiple sites can continue to evolve with an employee focused plan. Never resting, always seeking new ways and pioneering new approaches. Sky are also entering the Best Practice Team Awards for Planning.

Book your place

Comments (0)Number of views (59)

Author: Alison Conaghan

Categories: Site Visits

Tags:

Print

Theme picker

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

Copyright © 2020 - All Rights Reserved - theforum.social