Best Practice Site Visits & Events

We facilitate site visits and best practice day's, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. Book early, as places are limited. We will be adding further dates for 2020 in the coming weeks. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
 

RS Components Site Visit

Published on 02 July 2019

RS Components Site Visit

July, Corby

Your chance to visit our Innovation & Transformation finalists, RS Components who are putting data at the heart of cultural change - to improve performance and transform their business.

Customers at the heart of sales at RS Components

See how RS took the next step in being customer-centred, transforming the sales function to give customers an exceptional experience when buying products and value added solutions – consistent and high quality – while significantly increasing productivity and efficiency at the same time. Learn how transforming a high performing team has got them fit for the future and able to raise performance in the face of political and economic uncertainty.

  • See how the sales culture has transformed, retaining the benefits of a personal 121 client relationship, while bringing in the benefits of a more centralised function.
  • Hear how efficiencies created space for more focus on value adding activities, with data science and people working together to understand and do more of what matters most.

This story is of value to anybody who is new to planning, quality and insight and looking to demonstrate the value and see how this can be deployed. It also demonstrates how the principles we use in our contact centres can be transferred to other areas in our businesses that are not traditionally planned and supported.

Book your place

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Author: Alison Conaghan

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


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