Best Practice Site Visits & Events

We facilitate site visits and best practice day's, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. Book early, as places are limited. We will be adding further dates for 2020 in the coming weeks. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.
 

The AA Ireland & Three Ireland Site Visit

June, Dublin

Your chance to meet two of our Innovation & Transformation finalists and find out more about their Innovations. The AA Ireland are using technology to improve customer and colleague experience while Three Ireland are putting the planning team at the heart of the business and driving change with a seat at the table.

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Categories: Site Visits

National Best Practice Day for Quality & Customer Experience

9th June 2020, Solihull

Join our free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. 
 - Engage with and help shape our new best practice framework for quality & customer experience
 - Hear from the winners of the Quality Team of the Year and other organisations
 - Learn about adding value in your organisation, understanding what your customers need from you and how to engage colleagues - to help you pioneer new approaches in your work

LNER Site Visit

11th June, York

Your chance to visit our  our Innovation & Transformation Awards finalist, LNER who are taking planning techniques to other areas of the business with amazing results.

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Categories: Site Visits

Sky Site Visit

June, Livingston

Your chance to visit Innovation & Transformation finalists, Sky, who are continually innovation and improving how their planning team works to bring clear value and benefit for the business.

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Categories: Site Visits

Legal & General (Back Office) - As part of the Back Office Best Practice Day

25th June, Solihull

Your chance to hear more from Innovation & Transformation finalists, Legal & General, who are taking planning techniques to other areas of the business with amazing results. This is part of our Back Office free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. 

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Categories: Site Visits

National Best Practice Day for Back Office

25th June 2020, Solihull

Join our free best practice day for members and others looking to keep up to date with the latest trends, learn about new approaches and network with professionals from other organisations or sectors. 
 - Learn about and engage with the best practice framework for planning and insight in the back office 
 - A unique chance to meet with key stakeholders in the back office transformation at Legal & General 
 - Hear from organisations about how they have transformed their back office operation and the challenges they overcome
 - Learn about adding value in your organisation, understanding what your customers need from you and how to engage colleagues - to help you pioneer new approaches in your work

Vitality Site Visit

June, Stockport

Your chance to visit our Innovation & Transformation finalists, Vitality, who are using automation to transform the service they provide.

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Categories: Site Visits

RS Components Site Visit

July, Corby

Your chance to visit our Innovation & Transformation finalists, RS Components who are putting data at the heart of cultural change - to improve performance and transform their business.

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Categories: Site Visits

Yorkshire Ambulance Service Site Visit

15th September, Wakefield

Your chance to visit our Innovation & Transformation finalists, Yorkshire Ambulance Service, who are taking planning techniques to other areas of the business with amazing results.

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Categories: Site Visits

Legal & General (Coaching) Site Visit - as part of a Networking day

17th September, Cardiff

Your chance to visit our Innovation & Transformation finalists, Legal & General, who are putting data at the heart of cultural change - to improve performance and transform their business. This is also the chance to network, share experiences and work together on key issues. The group will be for Planning/Insight professionals, and the topics for discussion are up to you.

Best Practice Day: Planning Strategy & Customer Closeness

London, September

This is a unique chance for planners and analysts to join our Leadership forum. Hear from and talk face-to-face with key players involved in strategic transformation at The Very Group, L&G and LV= all finalists in our 2020 Innovation Awards. Learn from the Leadership community and gain the sharpness of vision required to move forward purposefully.

Today kicks off with powerful keynote speakers, followed by discussion on Customer Closeness. This is followed by presentations on planning, wellbeing and strategy and workshop discussions with your peers. Table discussions on this strategic best practice day will allow sharing and learning with people in similar roles facing common challenges.

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Categories: Site Visits

Jet2 Holidays Site Visit

September, Leeds

Your chance to visit our Innovation & Transformation finalists, Jet2 Holidays, who are using technology to improve customer and colleague experience.

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Categories: Site Visits

Theme picker

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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