Best Practice Events & Live Case Studies

We facilitate Live Case Studies and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges.

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Published on 09 February 2024

Complaints Handling

Event date: 26/03/2024 14:00 - 15:30 Export event

Tuesday 26th March 14:00 - 15:30

This small discussion group is the chance to share experiences and explore best practice in customer complaints functions across all verticals – regulated and unregulated.

In this first session of our complaints networking group, we will be exploring best practice in complaints management and hearing from Simon Scott Customer Relations Manager at DAS UK Group who will be sharing some of the great work that they are doing. This will be followed by a group discussion with a chance to share ideas, ask questions, discuss challenges and grow your network.

In the following two networking groups we will be doing a deeper dive into:

Complaints reduction – How do you identify the causes of complaints and what actions do you take to reduce these.
Vulnerability and changing consumer sentiment – How are consumer, industry and regulator expectations evolving.

We send Outlook invites for these groups so your email will be shared with other members of the group.

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team.