Best Practice Events & Live Case Studies

We facilitate Live Case Studies and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

BT-EE-Plusnet Customer Live Case Study

Published on 05 July 2021

BT-EE-Plusnet Customer Live Case Study

5th July 2022, 13:00 - Virtually

Event date: 05/07/2022 13:00 - 15:30 Export event

A journey of transformation in customer experience

Massive transformation has been achieved across the BT estate, not just contact channels, using Brand & Transactional NPS data to build momentum in fixing what matters to customers, often small problems as well as bigger issues.

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As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team