Best Practice Events & Case Study Live

We will schedule the sessions for the 2021 Finalists in the coming weeks for during the summer. Meanwhile catch up with the 2020 Finalists below.

We facilitate Case Study Live and best practice days, to share learning from our Award winners and finalists over the summer months, especially from the Transformation & Innovation Awards. This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.


Virtual Networking Group For Quality & Improvement

21st January, 15:00 - 16:30

This is the chance to network and learn from fellow professionals in our virtual group. The small group discussions include the issues raised by members. 

Sponsored by:

Virtual Networking Group For Knowledge Management

28h January 2021, 11:00 - 12:30

This small discussion group is the chance to share experiences in gaining value from Knowledge Management and automated assistants, to support a better customer and colleague experience. This group is for practitioners working in customer operations, whether contact centres, back office, branch or field operations. There is no charge for members or other guests, but is not open to consultants or suppliers at this stage. Get in touch if you would like to be part of any future activities.

Virtual Networking Group for Planning

2nd February 2021, 13:30 - 15:00

This group will discuss current hot-topics as well as ideas to engage and influence stakeholders.

Virtual Networking Group for Insight & Reporting

2nd February 2021, 11:30 - 13:00

This Networking group is a chance for MI & Insight Analysts to get together and share.

- Recent work and tips for success

- Current challenges and crowd source ideas and solutions

Virtual Networking Group for Field

2nd February 2021, 10:45 - 12:15

This group discussion will focus on planning for field services, providing an opportunity to dig deeper into specific challenges and broader issues.

Virtual Networking Group for Rail Industry

2nd February, 09:30-11:00

This networking group is designed for those from the Railway industry, bringing together different operators to discuss current challenges, new ideas and solutions. Previous sessions have been attended by: LNER, Network Rail, Northern Rail, Eurostar, South Western Railway, South Eastern Railway and ScotRail.

Virtual networking group for Back Office and processing operations

3rd February, 13:30 - 15:00

This is the chance to meet others who are resource planning in these kind of operations, as part of our growing community of best practice, and explore new ideas with like-minded professionals.

 - How have your operations been impacted by COVID-19 and the lockdown?
 - How are you rising to the new challenges? How do we see the ‘new normal’ that may arise in the next phase?
 - Bring along other issues you would like to ask and we can discuss them or follow-up with more information after the group.

This is a free member event, but, if you are not yet a member, you are welcome too to this event.

Virtual Networking Group for Analytics & Power BI

4th February 2021, 09:30 - 11:00

This Insight and Power BI networking group provides an opportunity to discuss ideas with like minded professionals. In this session you can choose between two topics.

- Power BI & MI Reporting
- Delivering value with insight

Share your ideas, techniques and challenges, and learn from others.

Virtual Networking Group for Asynchronous Messaging

4th February 2021, 13:30 - 15:00

More and more of us are using asynchronous messaging to contact our customers. This is the chance to network and learn from fellow professionals in our virtual group. The small group discussions include the issues raised by members. 

Virtual Networking Group For Speech Analytics

9th February, 15:00-16:30

This small discussion group is the chance to share experiences in gaining value from Speech & Text Analytics, especially in managing quality and improving customer experience and end-to-end processes. This group is for practitioners working in customer operations and there is no charge for members or other guests. Get in touch if you are a supplier or consultant and would like to be part of any future activities.

Virtual Networking Group For Branch & Retail

9th March 2021, 10:00 - 11:30

This networking group is designed for those who are planning for branch or retail operations, bringing together different companies to discuss current challenges, new ideas and solutions. 

Virtual Networking Group For Quality & Improvement

18th March 2021, 15:00 - 16:30

This is the chance to network and learn from fellow professionals in our virtual group. The small group discussions include the issues raised by members. 

Sponsored by:

Virtual Networking Group For Knowledge Management

23rd March 2021, 15:00 - 16:30

This small discussion group is the chance to share experiences in gaining value from Knowledge Management and automated assistants, to support a better customer and colleague experience. This group is for practitioners working in customer operations, whether contact centres, back office, branch or field operations. There is no charge for members or other guests, but is not open to consultants or suppliers at this stage. Get in touch if you would like to be part of any future activities.

Virtual Networking Group for Planning

23rd March 2021, 13:30 - 15:00

This group will discuss current hot-topics as well as ideas to engage and influence stakeholders.

Virtual Networking Group for Insight & Reporting

23rd March 2021, 11:30 - 13:00

This Networking group is a chance for MI & Insight Analysts to get together and share.

- Recent work and tips for success

- Current challenges and crowd source ideas and solutions

Virtual Networking Group for Rail Industry

23rd March, 09:30-11:00

This networking group is designed for those from the Railway industry, bringing together different operators to discuss current challenges, new ideas and solutions. Previous sessions have been attended by: LNER, Network Rail, Northern Rail, Eurostar, South Western Railway, South Eastern Railway and ScotRail.

Virtual networking group for Back Office and processing operations

24th March 2021, 13:30 - 15:00

This is the chance to meet others who are resource planning in these kind of operations, as part of our growing community of best practice, and explore new ideas with like-minded professionals.

 - How have your operations been impacted by COVID-19 and the lockdown?
 - How are you rising to the new challenges? How do we see the ‘new normal’ that may arise in the next phase?
 - Bring along other issues you would like to ask and we can discuss them or follow-up with more information after the group.

This is a free member event, but, if you are not yet a member, you are welcome too to this event.

Virtual Networking Group for Analytics & Power BI

25th March 2021, 9:30 - 11:00

This Insight and Power BI networking group provides an opportunity to discuss ideas with like minded professionals. In this session you can choose between two topics.

- Power BI & MI Reporting

- Delivering value with insight

Share your ideas, techniques and challenges, and learn from others.

Virtual Networking Group for Asynchronous Messaging

25th March 2021, 13:30 - 15:00

More and more of us are using asynchronous messaging to contact our customers. This is the chance to network and learn from fellow professionals in our virtual group. The small group discussions include the issues raised by members. 

Virtual Networking Group For Speech Analytics

25th March, 15:00-16:30

This small discussion group is the chance to share experiences in gaining value from Speech & Text Analytics, especially in managing quality and improving customer experience and end-to-end processes. This group is for practitioners working in customer operations and there is no charge for members or other guests. Get in touch if you are a supplier or consultant and would like to be part of any future activities.

Virtual Networking Group for Planning

11th May 2021, 09:30 - 11:00

This group will discuss current hot-topics as well as ideas to engage and influence stakeholders.

Virtual Networking Group for Insight & Reporting

11th May 2021, 11:30 - 13:00

This Networking group is a chance for MI & Insight Analysts to get together and share.

- Recent work and tips for success

- Current challenges and crowd source ideas and solutions

Virtual Networking Group for Rail Industry

11th May 2021, 09:30-11:00

This networking group is designed for those from the Railway industry, bringing together different operators to discuss current challenges, new ideas and solutions. Previous sessions have been attended by: LNER, Network Rail, Northern Rail, Eurostar, South Western Railway, South Eastern Railway and ScotRail.

Virtual networking group for Back Office and processing operations

12th May 2021, 13:30 - 15:00

This is the chance to meet others who are resource planning in these kind of operations, as part of our growing community of best practice, and explore new ideas with like-minded professionals.

 - How have your operations been impacted by COVID-19 and the lockdown?
 - How are you rising to the new challenges? How do we see the ‘new normal’ that may arise in the next phase?
 - Bring along other issues you would like to ask and we can discuss them or follow-up with more information after the group.

This is a free member event, but, if you are not yet a member, you are welcome too to this event.

Virtual Networking Group For Quality & Improvement

12th May 2021, 15:00 - 16:30

This is the chance to network and learn from fellow professionals in our virtual group. The small group discussions include the issues raised by members. 

Sponsored by:

Virtual Networking Group for Analytics & Power BI

13th May 2021, 9:30 - 11:00

This Insight and Power BI networking group provides an opportunity to discuss ideas with like minded professionals. In this session you can choose between two topics.

- Power BI & MI Reporting

- Delivering value with insight

Share your ideas, techniques and challenges, and learn from others.

Virtual Networking Group for Asynchronous Messaging

13th May 2021, 13:30 - 15:00

More and more of us are using asynchronous messaging to contact our customers. This is the chance to network and learn from fellow professionals in our virtual group. The small group discussions include the issues raised by members. 

Virtual Networking Group for Planning

13th July 2021, 09:30 - 11:00

This group will discuss current hot-topics as well as ideas to engage and influence stakeholders.

Virtual Networking Group for Insight & Reporting

13th July 2021, 11:30 - 13:00

This Networking group is a chance for MI & Insight Analysts to get together and share.

- Recent work and tips for success

- Current challenges and crowd source ideas and solutions

Virtual Networking Group for Rail Industry

13th July 2021, 09:30-11:00

This networking group is designed for those from the Railway industry, bringing together different operators to discuss current challenges, new ideas and solutions. Previous sessions have been attended by: LNER, Network Rail, Northern Rail, Eurostar, South Western Railway, South Eastern Railway and ScotRail.

As a member, you are not on your own but part of a community with others facing many similar challenges. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each specialist professional function is fundamental to your business.

Book for one of our events to experience our exceptional community or get in touch to talk about how we can help you and your teams to be fully effective in adding value to your business. Email advice@theforum.social, call 0333 123 5960 or contact any of The Forum team


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