Our programme of activity combines the very best of virtual and face-to-face to offer you a variety of ways of maximising your membership at The Forum. Work from Home and Hybrid Working has given us a huge learning opportunity to understand how we can network and learn in new ways, making events easier to access, offering great value. Every year’s activity is framed by two flagship conferences in April and November. These are then complemented by regular learning sessions, networking events, webinars, and other group activities both virtually and face to face.

Our virtual conference agenda are always packed with inspiring keynote speakers, practical and interactive Workshops and Technology Showcases to keep you up to date with the latest trends in technology, and how make the most of your technology stack.

Our Community Connection event is our first face-to-face national event for over 2 years, COVID regulations permitting. Places are strictly limited, to ensure safe use of the space. They will be allocated on a first-come basis.  

Webinars are hosted by The Forum or in association with our partners, offering help and guidance in the industry to the latest technology and Best Practice.

We facilitate Live Case Studies and best practice days, to share learning from our Award winners and finalists, especially from the Transformation & Innovation Awards. 

This is another great opportunity to learn about the fantastic things that these organisations have achieved. These are interactive events to allow plenty of time for questions with key stakeholders in the transformation and networking with other delegates focussed on the same challenges. 

Our Awards showcase successful initiatives that make our operations great for colleagues and customers. Gain external recognition for your hard work, recognising those who are leading the way. We help raise standards in many types of customer operations, from digital channels, face-to-face service, back office and a mobile (field-based) workforce to contact centres or sales operations.