Using game mechanics motivates and engages call centre employees seamlessly while aligning employee behaviours to company goals – results in improved employee retention, performance, customer satisfaction and profitability.
71% of all employees are not engaged while at work and the average call centre has a 26% attrition rate. Alvaria Motivate turns those numbers around with engaging contests, recognition and rewards. Maximise your ROI with an optimised engagement solution.
Watch the Alvaria Motivate demo
Video to learn:
- Why large contact centres need to embrace gamification to motivate agents and ultimately achieve better CX
- The reason why endorphin-releasing game mechanics reduces absenteeism by allowing agents to become continuously motivated with monetary and non-monetary rewards
- How implementing award-winning, industry-leading Alvaria Motivate can boost productivity and reduce attrition – saving approximately £3,000 per agent, per year.
Watch the demo.