Date TBC
This course is part of the “strategic analyst” series of webinar, designed to help everyone in analytical roles become a more active contributor to their organisation’s strategic narrative. In this webinar we will explore:
- What is strategy
- Benefits of working at the strategic level
- Making sense of your organisational strategy
- Forecasting with you strategy in mind
- Influencing strategy through forecasting
In many organisations forecasting is limited to volumes of contacts or work, but we can do so much more. Whether we are forecasters or analysts, applying these techniques to our other metrics can open up a wealth of opportunities for improvement.
- Learn how using forecasting techniques can open up new opportunities in your organisation.
- Hear how innovation awards finalists are putting this into practice
Understand the benefits of taking a more in-depth view into the volatility of your supply and demand, and flexibility requirements.
- Understand the value of further analysis.
- Learn analysis techniques to measure variance
- Translate this into a practical output for flexibility
Date TBC
Learn the role planning plays in implementing your strategic objectives. Understand the importance of your role and how you can help others.
- Understand how the strategic objective is implemented into a forecasting, scheduling and real-time plan.
- Learn about the importance of effective data checkpoints, change governance and hand-overs
- Play apart in driving continuous improvement and become the nerve-centre of the business
Develop your flexibility offering with deeper analysis of your supply and demand, driving a workforce strategy.
- Understand the scale of volatility
- Engage your stakeholders with advanced analysis
- Use this to drive decisions and develop a workforce strategy
The setting of an arbitrary blanket target of say +/-5% forecast accuracy highlights that an organisation does not truly understand the nature of forecasting. Explore the key responsibilities of forecasting and how to take a holistic view when setting measures of success. Learning outcomes include:
- What does good look like? Explore the key characteristics of an ideal forecast and key considerations to develop understanding and learning.
- Define your purpose. Understand how forecasting can support your business strategy and impact it can have on customers and colleagues.
- Creating the right measures. Understand different perspectives and develop a holistic framework of success measures.
Hosted on 15th January 2019 By Phil Anderson
Scheduling is much more than creating shifts and therefore the success criteria for shift design is much more than schedule fit. This module will explore the key responsibilities of a scheduler and how a holistic view is required to set measures of success. Learning outcomes include:
- What does good look like? Understand the importance of scheduling and the key responsibilities, including key characteristics of good and bad schedules.
- Define your purpose. Understand how schedules support your business strategy and its importance to customer and employee satisfaction
- Schedule fit & other measures. Introduction to different ways of measuring scheduling fit and how these can be incorporated into a more holistic framework of success measures.
Learn how Capacity planning is a fundamental part of the Planning Cycle, how modelling Capacity influences budget decisions and supports the implementation of strategy by linking commercial plans to resourcing. Learning outcomes include:
- Types of Capacity. Further your understanding in the types of capacity and how they can used as powerful tools in managing expectations and driving decision.
- Assumptions. Explore the assumptions you should be including in your capacity plan, understand how to calculate variables and use them to improve utilisation of existing capacity and improve effectiveness.
- Process. Understand the key principles of Governance and Operating Rhythm.
This course is part of the “strategic analyst” series of webinars, designed to help everyone in analytical roles become a more active contributor to their organisation’s strategic narrative.
In this webinar we will explore:
- What is strategy
- Benefits of working at the strategic level
- Making sense of your organisational strategy
- Forecasting with you strategy in mind
- Influencing strategy through forecasting
Understand how to create the right measures to track and develop your Capacity Planning. Learn how to create the right process, aligned to your strategy and how to take a holistic view when setting measures of success. Learning outcomes include:
- What does good look like? Explore the key characteristics of an ideal capacity plan and key considerations to develop understanding and learning.
- Define your purpose. Understand how capacity planning can support your business strategy and impact it can have on customers and colleagues.
- Creating the right measures. Understand different perspectives and develop a holistic framework of success measures.