Belfast, Northern Ireland. Work-from-home specialist Sensée was named Outsourced Contact Centre of the Year in the small/medium sized centre category at the 2020 Contact Centre Network Northern Ireland (CCNNI) Awards.
The Sensée Northern Ireland (NI) Homeworking Team is made up of 100 Customer Service Advisors, Trainers, Team Leaders, Managers and Quality Analysts and manages customer contacts for leading brands such as Bupa and Allianz Partners as well as for several Government departments.
The annual CCNNI Awards is a celebration of contact centre excellence for businesses operating in the region. Other winners at the Awards included BNP Paribas PF, Danske Bank, Santander and Ulster Bank.
As the UK Homeworking specialists, Sensée also sponsored and helped judge the Best Homeworking Programme Award which recognised the transformational changes made by businesses in NI during 2020 in response to the COVID19 pandemic. Congratulations to Santander and Firstsource Solutions as joint winners in this category.
“Well done to CCNNI for putting on a fantastic evening in very testing times” said Rob Smale, Chief Customer Officer at Sensée. “The event was fitting recognition for the tremendous work of contact centre professionals in Northern Ireland over the last few months, continuing to put the customer at the heart of everything that they do. We are very proud of the hard work and dedication of the Sensée Homeworking team and delighted that their achievements have been recognised with this Award.”
Sensée helps well-known UK organisations — such as government agencies, Bupa and Allianz Partners — improve their business performance and provide brilliant customer service. Uniquely, our award-winning team of over 1300 service advisers (as well as our support and management staff) are employed and work entirely from home, handling enquiries over the phone as well as via email, webchat, text and social media. Sensée’s UK-wide recruitment reach and remote employee-centric ecosystem create accessible careers for people anywhere, and sustainability for our planet and communities.... while our secure working practices ensure that we are FCA authorised as well as ISO accredited.
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