Our Heroes are outstanding customer professionals, with exceptional personal contribution in developing professionalism and best practice.
Categories: Library, News & Events, Partner News
As organisations change their “Target Operating Models” post Covid, many are looking to challenge their current scheduling methodology (and advisor contracts) as they integrate some form of homeworking strategy into their business.
Watch on-demand David Vernon’s presentation from The Forum’s National Conference - Enabling Flexible Working Practices.
Have you thought about the awesome power of benchmarking? If not, maybe you should.
Categories: Library, Planning & Resourcing
Homeworking specialist Sensée is recruiting immediately for 200 new work-from-home roles.
Categories: Library, Partner News
Categories: Library, Strategy & Leadership
Is collecting debt in large volumes on the horizon? Aspect is a leader in the outbound dialer market with contact capabilities that power automated, compliant campaigns, that help you send the right message at the right time – which helps improve collection activities.
As we say farewell to 2020 there are plenty of positives to take from this year of change and challenges. Magnus Geverts at Calabrio sums up the lessons learned and reveals his top 3 predictions for 2021.
We have now launched our programme of activity for 2021, combining the very best of virtual and face-to-face to offer you a variety of ways of maximising your membership.
The forced virtual environment of 2020 has given us a huge learning opportunity to understand how we can grow our community, make more events easier to access whilst still ensuring value.
These can be accessed through your membership, or pay-as-you-go.
Categories: Library, Planning & Resourcing, Quality & Customer Experience, Data, Analytics & Insight, Strategy & Leadership, Beyond The Contact Centre & Back Office, Learning & Development, Digital & Omni-Channel, News & Events, The Forum Events
Heightened customer expectations are here to stay and are having a huge impact on technology in contact centres. Ed Creasey at Calabrio shares a forward-looking plan for the “new normal”.
Categories: Library, Planning & Resourcing, Quality & Customer Experience, Data, Analytics & Insight, Strategy & Leadership, Beyond The Contact Centre & Back Office, Learning & Development, Digital & Omni-Channel, News & Events, Partner News
Categories: Library, Planning & Resourcing, Beyond The Contact Centre & Back Office
First-ever virtual Calabrio customer conference showcases cloud-based WEM platform designed for the modern, agile contact centre
Categories: Library, Planning & Resourcing, Quality & Customer Experience, Data, Analytics & Insight, Strategy & Leadership, Beyond The Contact Centre & Back Office, Learning & Development, Digital & Omni-Channel
Categories: Library, Planning & Resourcing, Quality & Customer Experience, Data, Analytics & Insight, Strategy & Leadership, Beyond The Contact Centre & Back Office, Learning & Development, Digital & Omni-Channel, Partner News
Categories: Library, Data, Analytics & Insight, Partner News
For 10 years our Forum Hero Awards have spotlighted role models for each community of best practice - individuals who stand out for how they learn and share. For 2020, we recognise 3 further Forum Heroes
Categories: Library, The Forum Events, Forum Heroes
The only fully-featured enterprise cloud contact center solution designed to meet the demands of large enterprises.
Categories: Library, Data, Analytics & Insight
Categories: Library, Beyond The Contact Centre & Back Office
Categories: Library, Quality & Customer Experience