Forum Heroes

Our Heroes are outstanding customer professionals, with exceptional personal contribution in developing professionalism and best practice.

2017 Forum Heroes

Published on 25 April 2017

2017 Forum Heroes

Forum Hero awards were presented to five outstanding customer contact professionals, recognising their exceptional personal contribution in developing the role of planning, analysis of quality. They join our growing rank of heroes, reflecting excellence at all levels in our profession.

The 2017 Heroes are:

David Edwards, European Head of Workforce Management, Staples
David has played an active role inspiring change, throughout his career in different organisations. He has developed Planning & Insight within the organisation, grasped new challenges and continues to share best practice with the wider community of professionals. 

Bob Stella, Head of Business Implementation, Legal & General
Making time for colleagues at all levels, Bob exudes passion and enthusiasm that is contagious - inspiring others to learn, develop and be curious – in his own organisation and the wider profession. Glowing support across the business has supported significant change. 

Andy Bugg, Quality Analyst, The Financial Conduct Authority
It’s a special pleasure at the Forum that we can welcome new members and look in each of our professional communities for teams who are passionate about excellence, eager to learn from others and willing to share, even when this is hard to do or breaks new ground for the organisation. Andy Bugg is at the heart of this Quality & Customer Experience team.

Jo Hale, Customer Contact Director, Domestic and General
Jo is a leader who truly believes in the value of professional teams, consistently helping organisations release the potential of their people. In different roles and organisations, she has been strongly engaged in our professional community, over many years, as a judge, speaker and contributor.
Peter Massey, Managing Director, Budd
Peter is well known for caring deeply about customers and customer operations. A popular speaker and thought leader, he has engaged with the Forum from the very start – a guiding hand, mentor and friend helping us achieve our success over the best part of 20 years. 

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