Forum Heroes

Our Heroes are outstanding customer professionals, with exceptional personal contribution in developing professionalism and best practice.

2014 Planning Forum Heroes

Published on 21 April 2014

2014 Planning Forum Heroes

Planning Forum Hero awards were presented to five outstanding customer contact professionals, recognising their exceptional personal contribution in developing the role of planning, analysis or quality. They join our growing ranks of heroes, reflecting excellence at all levels in our profession.
The 2014 Planning Forum Heroes are:
Catherine Kellett, Operations and Planning Manager, The White Company
Catherine has been a member of our community from the early years, using her knowledge and drive to develop herself and others, to evolve and to grow into a passionate professional.  She continually looks to improve her own skill set, and has been a previous award finalist.  She is always willing to share best practice and has a real interest in seeing our industry improve.
Garth Harriman, Speech Analyst, Neopost
Garth is a creative pioneer in the use of speech analytics. He has a fantastic technical ability and analytical skills which combined with his creative drive ensures real changes are being made within the organisation.  He has approached business challenges head on and helped demystify speech analytics within his organisation because of the simple and user friendly way in which he presents data.
Rachel Jones, Resource Planning Manager, Worldpay
Committed and knowledgeable, Rachel is a planning manager who has been integral to her organisation’s cultural transformation, bridging the gap between the planning function and the operation with great success.  She consistently encourages her team and others in the organisation to think differently, and as one of this year’s awards judges commented ‘She is passionate about planning and is a definite role model in the planning industry’.
Adiba Ghauri, MI & Resource Analyst/ Training Officer, Harrow Council
Adiba has inspired change and is passionately committed to improving performance and quality within her organisation, driving significant improvement by challenging the culture and deep rooted beliefs in a challenging business environment.  A stand out member of the first P&Q Challenge cohort, a ‘live wire’, who, by having confidence in her ability and an unfaltering desire to succeed has proven that positive change can happen quickly and effectively.
Steve Pink, Head of Operational Performance, LV=
Steve has achieved major impact at a senior level within the customer contact arena for over 25 years. He is a real advocate of the importance of planning and in his current position has helped to dramatically transform not only the role of planning but other support functions to. Actively involved with the Planning Forum for many years, he has been an innovation award winner, a judge and a finalist again this year, demonstrating a continual approach to improvement.

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