2021


Jas Thiara
Head of Group Planning & Scheduling
Severn Trent Water


2020


Dick Fitzgerald
Operations Support Manager
Three Ireland


2019


David Bruce
Innovation Lead
Openreach

Lorna Norris
Head of Planning & Change
BGL


2018


Jasmeet Narang
Director
Santander Operations


2017


David Edwards
European head of Workforce Management
Staples

Jo Hale
Customer Contact Director
Domestic & General


2016


Emma Botfield
Head of Customer Services
RS-Components

Rob Tuck
Director of Workforce Optimisation
Intercall


2015


Richard Abdy
Workforce Scheduling & Planning Manager
NE Ambulance Service

Ivan Smith
Support Services Manager
Motability Operations


2014


Catherine Kellett
Operations and Planning Manager
The White Company

Adiba Ghauri
MI & Resource Analyst/ Training Officer
Harrow Council


2013


Jamie Campbell
Forecasting and Scheduling GI Sales
LV=

Clare McMillan
Senior Capacity Planning Analyst
Tesco Bank


2012


Peter Doak
Resource Planner
Concentrix

Tracy Johnson
Operational Planning Lead Retail Sales & Service
RSA


2011


Gerry Chambers
Forecasting and MI Manager
Student Loans Company

David Hingley
Head of Management Information
Shop Direct


2010


Phil Anderson
Resource and Planning Manager
Gold Medal Travel

Nick Lane
Director of Strategy and Planning
Orange UK

Gabi Stedman-Braun
Performance Manager
DAS

Michelle Gough
Head of Capacity Planning & Scheduling
Yorkshire Ambulance Service

Ian Gibson
Operations Director
Ingeus

Phil Coole
Senior Operational Planning Manager
LV= Insurance

Bob Stella
Head of Business Implementation
L&G

Peter Massey
Managing Director
Budd

Richard Aldous
Planning General Manager
Severn Trent Water

Sven Hill
Head of Planning and Insight
Belron Autoglass

Dee Chapman
Call Centre Manager
Essex & Suffolk Water

Colin Whelan
Senior Solutions Consultant
Aspect

Garth Harriman
Speech Analyst
Neopost

Steve Pink
Head of Operational Performance
LV=

Dave Conway
Performance Improvement & Quality Manager
UKAR

Simon Butler
Resource Planning Manager
Direct Line Group

Tim McKeegan
Performance Manager
Belron UK

Julie Warne
Head of Reservations
Carnival UK

Paul Milloy
National Resource Planning Manager
British Gas Services

Debbie Grundy
Manager
Department for Work and Pensions

Adrian Hawes
Resource Optimisation Manager
Aviva

Benedicte Frew
Head of Distribution Planning & Strategy
Skipton Building Society

Rodney Assock
Director Culture and Corporate Responsibility
LV=

Laura Moss
Head of Command Centre
Santander Operations

Richard Brimble
Managing Director
Understanding & Learning

Andy Bugg
Quality Analyst
FCA

Jenny Ryatt
Head of Command Centre
Geoban

Ruth Mercer
Service Quality Manager
Hughes Insurance

Rachel Jones
Resource Planning Manager
Worldpay

Jonathan George
Operations Director
White Concierge

Anita Yandell-Jones
Performance Manager
DAS

Sue-ann Pauline
Resource Planning Manager
Aegon Scottish Equitable

Aaron Gourlay
Senior MI and Resource Analyst
Eurostar

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Customer Strategy & Planning 2021
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