This year, for the first time, as part of our 10 year anniversary celebrations, four outstanding contact centre planning professionals were presented the new Planning Forum Hero awards. Recognising their exceptional personal contribution in developing the contribution of planning within their own organisations, the 2010 Heroes are Phil Anderson, Resource and Planning Manager at Gold Medal Travel, Adrian Hawes, Resource Optimisation Manager at Aviva, Aaron Gourlay, Senior MI and Resource Analyst at Eurostar and Nick Lane, Director of Strategy and Planning at Orange UK.