Customer Contact Innovation Awards Gala

Tuesday 28th April 2020
Grand Hotel Gosforth Park

The Awards Gala, is where we announce and celebrate the Customer Contact Innovation Awards 2019, this is held on the final night of the conference, Tuesday 9th April 2019 at Chesford Grange, Warwickshire.  

It is always a fabulous black-tie event, which includes entertainment, live music and dancing into the early hours. Each of the Innovation Award finalists will have an inspiring story for us to learn from. We salute their achievement, celebrate their success and present the award winners with their trophies.

Read about the 2019 Winners and Finalists.

For further information contact Chloe Masters:

Order of Events

Sample Menu

Ham Hock & Herb Terrine with Crisp Bread and Herb Salad
Roasted Heritage Tomato & Mozzarella Salad

Slow Cooked Beef Boudin served with Double Cream Mash, Red Wine & Port Jus

Vegetarian Main 
Sweet Potato, Chickpea & Roasted Red Pepper Cake served with Refried Beans & Garlic Butter Dressing

Warm Chocolate Fondant with Salted Caramel Ice Cream

Coffee and confectionery

Each table will also be supplied
with fresh water and four bottles of wine

19:00 Meet for our drinks reception in the hotel bars
19:30 Take your seats for dinner
Welcome from The Forum
Acknowlegement of Innovation Award Finalists
Celebrate our student’s success
19:50 Dinner is served 
21:00 Entertainment with the chance to pit your wits and
knowledge against other tables
Charity collection 
21:15 Awards presentations
21:45 Dancing to the Deadbeats band and disco
Pay bar continues to be available 
02:00 Carriages

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops


National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

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