Customer Contact Innovation Awards Gala

Tuesday 28th April 2020
Grand Hotel Gosforth Park

The Awards Gala, is where we announce and celebrate the Customer Contact Innovation Awards 2019, this is held on the final night of the conference, Tuesday 9th April 2019 at Chesford Grange, Warwickshire.  

It is always a fabulous black-tie event, which includes entertainment, live music and dancing into the early hours. Each of the Innovation Award finalists will have an inspiring story for us to learn from. We salute their achievement, celebrate their success and present the award winners with their trophies.

Read about the 2019 Winners and Finalists.

For further information contact Isabelle Smith: isabelle.smith@theforum.social

Order of Events

Sample Menu

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Starter
Ham Hock & Herb Terrine with Crisp Bread and Herb Salad
Roasted Heritage Tomato & Mozzarella Salad

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Main
Slow Cooked Beef Boudin served with Double Cream Mash, Red Wine & Port Jus

Vegetarian Main 
Sweet Potato, Chickpea & Roasted Red Pepper Cake served with Refried Beans & Garlic Butter Dressing

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Dessert
Warm Chocolate Fondant with Salted Caramel Ice Cream

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Coffee and confectionery
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Each table will also be supplied
with fresh water and four bottles of wine

19:00

Meet for our drinks reception in the hotel bars

19:30

Take your seats for dinner

Welcome from The Forum
Acknowledgement of Innovation Award Finalists

Celebrate our student’s success

19:50

Dinner is served 

21:00

Entertainment with the chance to pit your wits and knowledge against other tables

Charity collection 

21:15

Awards presentations

21:45

Dancing to the Deadbeats band and disco

Pay bar continues to be available 

02:00

Carriages

Gold Sponsors

Silver Sponsors

  

Leadership Sponsors

 

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

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