Customer Strategy & Planning 2020

27th & 28th April 2019, Grand Hotel Gosforth, Newcastle

A remarkable speaker line-up. An exceptional network.

This highly-rated event is far more than just a conference. Designed specifically for Planning, Insight and Quality & Customer Expreience Professionals. Learn first-hand from practitioners and business leaders who are delivering successful change. Bring new ideas and techniques back into your organisation.

  • Established and high-profile speakers, many of whom have never spoken for us before.
  • Great ways to benchmark, develop new ideas and network with fellow professionals.
  • Inspiring case studies from key brands, in different sectors and type of organisation.
  • Focussed discussions and presentations, plus the chance to try new L&D modules.

Gold Sponsors

Silver Sponsors

  

Leadership Sponsors

 

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Workshops

Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops

Conferences

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

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