Welcome to The Forum
Raising Standards in Customer Operations
As champions of best practice and professional development in customer contact, we are widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration, continual learning and customer focus. Find out more about our communities of continuous improvement and membership programmes by following the links below:
As a member, you are not on your own but part of a community with others facing many similar challenges. Widely recognised as the ‘go-to place’ for support teams and business leaders, our team of independent experts offers advice, support and training. We are here to help you to make a tangible impact in your organisation and show how developing the capability of each support function is fundamental to your business, through specialist accreditation, qualifications and standards benchmarking. Find out more about our 2016 challenge programmes to support you in implementing your key initiatives.
In 2016 we are launching the first Best Practice Weeks where we will focus on various topics throughout the year. The first Best Practice Week for 2016 will focus on stakeholder enagement and, given the importance of the topic, on this occasion uniquely all the events and resources will be free and we have extended the period to allow a full fortnight.
Contact us to discuss how we can help you and your teams to be fully effective in adding value to your business. Email email@example.com or call 0333 123 5960 or contact any of the team, you can find contact details here.