Grand Hotel Gosforth Park

High Gosforth Park,
Newcastle upon Tyne

Tel: 0871 222 1758


Travel Direction

By Road:
Follow signs for A1056 – Then follow signs for the racecourse as the hotel is adjacent

By Rail:
Newcastle Central Station is approximately a 20-minute drive
(Taxis will cost approximately £15-20 each way)

By Air:
Newcastle Airport
6 miles from hotel
10 minutes’ drive
Approx.£15 in a taxi one way

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


MI & Performance Analysis
9th- 10th October, Manchester
Understand best in class and how to improve data structure & accuracy and analysis techniques.

Other Learning Workshops


National Conferences 2019
6th November 2019
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

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