Optic-Mi offers a simple to deploy Back-Office solution which enables businesses to capture and understand operational performance data. This offers our clients the ability to make improvements through:
- Tracking customer journey touch points (CX plug in optional)
- Gaining critical process insights on your costs to serve
- Evaluate workforce productivity
Our product is a non-invasive IT solution which operates as an application on your desktop, without the need for integration with your own or your client’s systems. This is a standalone solution hosted in Microsoft Azure with the prime focus on flexible configuration and end-user ease.
Pricing is on a utility model basis, you simply pay for the licenses you want to deploy each month.