Supplier Directory


Published on 07 August 2019


EvaluAgent is the revolutionary Contact Center Quality Assurance & Improvement Platform. For over 10 years, we’ve helped Contact Centers across the globe to dramatically improve their Quality Assurance capabilities through our award-winning platform.At the heart of our success is our team, who have lived and breathed contact center excellence their whole careers. With a focus on QA, many well-known brands such as ATOS, JET2, Vitality Insurance and Music Magpie have benefitted significantly from our solutions.Our platform allows you to evaluate every conversation whilst you coach, train, and motivate your agents for consistent outstanding customer experiences. Through using EvaluAgent you’ll be able to reduce costs, increase productivity, and improve unwanted attrition.One thing that sets us apart from other players in the market is that our customers always come first. With a commitment to continuous development of our people, platform, and services, we’re focused on remaining the leading provider of Quality Management and Performance Improvement solutions for contact centers.
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Author: Leanne McNamee

Categories: Vendor Directory