Contact: Daniel SolomonTel:
tel: 07767 701475 
email: daniel.solomon@zoomint.com

ZOOM is a market leader in workforce optimization software. The company has received world-class customer satisfaction honors -  86 NPS for 2017 , has 1600+ customers, and 300+ partners across 90+ countries. ZOOM's software helps contact centers improve the customer and agent experience - by capturing, analyzing, and improving the quality of all interactions - while addressing back office compliance and risk. ZOOM’s customers range from sub-100 agent contact centers to some of the world’s largest companies – Marks & Spencer, Finansbank, Cigna, Rostelecom, IBM, Novartis or Saudi Aramco. ZOOM’s suite includes call, video, and screen recording with omnichannel quality management, advanced analytics, workforce management, elearning, and more. 

Learn more at www.zoomint.com.


Theme picker

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.


Capacity Planning, Forecasting & Budgets
11th February, Manchester
Our new workshop programmes for 2020 are continually updated with examples of the latest developments.

Other Learning Workshops


Customer Strategy & Planning 2020
27th & 28th April 2020
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2019
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

Get in touch

Copyright © 2020 - All Rights Reserved - theforum.social