SVL Business Solutions

SVL Business Solutions

Contact: Anne Holmes 

Tel: 01355 900 000 


SVL Business Solutions is the UK’s most experienced provider of multimedia interaction recording, contact centre applications and PCI security solutions. For over 50 years, we have been a trusted partner to contact centres across the UK and Ireland. With a unique portfolio of enterprise, branch office and SMB solutions, SVL Business Solutions works closely with customers in a wide range of industry sectors including contact centres, local authorities, public safety, financial and utilities. 

Our comprehensive portfolio of solutions includes: 

  • Interaction Recording 
  • Quality Management 
  • Interaction Analytics 
  • Workforce Management & Optimisation 
  • PCI Compliance 
  • Real-Time Process Optimisation 
  • Public Safety

About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.


National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

Get in touch
The Forum,
PO Box 173
High Peak
SK17 1DL

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