Social Connection, physical environment and knowledge sharing

Social Connection, physical environment and knowledge sharing

6th October: 9:30 until 11:30

Event date: 06/10/2021 09:30 - 11:30 Export event

Are you a Director or Senior Leader? Join our regular forums to raise standards in customer operations together. The Forum holds events for leaders to network and hear from inspirational speakers throughout the year.

Autumn Series
Social Connection, physical environment and knowledge sharing

6th October: 9:30 until 11:30
Hybrid working has challenged the organisation culture, communication and management. This discussion group will explore:
 - How to keep employees engaged and connected to their colleagues, team and wider business?
 - Key considerations for the home-hybrid-office working environment, including standardisation and differences.
 - Promoting the sharing of information and knowledge share and replicating the “turn to your colleague” in the new hybrid environment. 


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As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

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Covid-19 Webinar Series 2

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National Conferences 2021
w/c 1st November Virtually and 9th November face-to-face
Annual conferences dedicated to the needs of their communities.

Customer Strategy & Planning 2021
Catch up on the highlights
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