Contact: Chris Dealy
The Innovation Centre
Northern Ireland Science Park
(m) 44 (0) 779 511 5140
injixo is an online platform offering cloud-based services to contact centre professionals. It includes: access to comprehensive workforce management (WFM) functionality on a Software-as-a-Service basis, participation in on-demand e-learning programmes, and access to the collective insight of a community of fellow users in a vibrant online forum where best practice is developed and shared.
injixo is part of the InVision group, headquartered in Ratingen, near Dusseldorf (Germany). Since 1995, InVision has helped its clients to optimise their workforce deployment, increase productivity, decrease staff turnover and reduce costs. InVision is a truly global player with offices in the US, Germany, France, Scandinavia, Benelux, Spain, Italy, Switzerland and Austria as well as the UK and Ireland. Besides injixo, the InVision group also incorporates the brands The Call Center School - offering training, consulting and publications for contact centre professionals; Core Practice - offering strategic workforce management consulting; and InVision WFM, an on-premises software solution for workforce management.
injixo WFM is a feature-rich true cloud WFM solution powered by proven InVision workforce management technology. It is easily accessed via a web browser and can be used without a lengthy start-up process. injixo WFM supports the entire WFM cycle, from requirement and capacity forecasting through single- and multi-skill schedule generation, on-the-day management, agent self-service, schedule adherence monitoring and comprehensive reporting functions. Major ACDs are easily connected to injixo WFM to supply historical and real-time data on agents, calls, and other channels such as emails and chat. Users can also seamlessly link to HR, payroll, and other external systems.
Reaping the benefits of a true multi-tenant cloud solution, injixo WFM users do not need to:
- make capital investments in expensive software licences and servers
- pay annual support and maintenance fees
- install client software
- engage in heavy IT projects
provides a comprehensive curriculum of courses powered by The Call Center School, as well as various online training programmes for injixo WFM users. Besides the e-learning classes that provide how-to instruction on all aspects of injixo WFM, injixo Learn offers a set of online training courses to fit the needs of personnel in all roles and at all levels in the contact centre: frontline staff, contact centre supervisors, workforce planners, quality specialists and contact centre executives.
is a free service for all injixo users, providing the opportunity to get in touch with peers and to expand their professional network. Community members can connect with people from other contact centres and maintain existing relationships or build new ones. They can share and vote for ideas – including enhancements for injixo WFM and The Call Center School classes, make suggestions, post tips, give answers to previously raised questions and launch new discussion topics. The injixo Community also provides a host of articles and white papers about best practices for injixo WFM and resource planning generally. With the help of instant keyword search, members can easily find all relevant posts.
“With injixo WFM it is very easy and less time-consuming than before to manage our scheduling requirements in accordance with our agents’ needs. We only needed a very short training period to work independently with injixo WFM. It is a key benefit for us that injixo WFM is flexibly adjustable to how many agents are needed.”
“We didn’t want a premise based solution ... but we wanted the functionality! Our service levels have become more consistent. injixo WFM allows us to staff more accurately.”
“Our employees are our most important capital. With the help of injixo WFM we are able to offer them optimum resource planning. We have chosen the cloud solution injixo WFM in order to economise our IT efforts. The injixo WFM pricing perfectly matches our requirements.”
Kuck + Schmidt
You can find testimonial videos online: Go to YouTube and search for “injixo”.
For more information, please visit www.injixo.com or call Chris Dealy on 0121 503 2620.