Focus on Quality & Knowledge Management

Focus on Quality & Knowledge Management

Thursday 1st July 09:30 – 12:30

Event date: 01/07/2021 09:30 - 12:30 Export event

Quality & improvement have been hot topics for 2020/21 as we face so many unprecedented changes. This virtual Case Study Live is your chance to learn more about approaches taken by Awards finalists at The AA, DAS, and Open University. With very different roles within quality and improvement, all are effectively delivering improvements that empower their people and make a real difference for their organisations and their customers.

  • Discuss how to create a quality or improvement framework that can deliver real value.
  • See how to make a difference with effective calibration, linking quality to customer experience and truly understanding what good looks.
  • Learn how great knowledge and content management can empower your people and support your digital transformation.

Understand more about what’s happening in other organisations and sectors. Meet key stakeholders in these organisations and can network to learn from other members working on these same topics and challenges. At this virtual, interactive workshop, you can hear more about how they achieved their success.    

Liz Vosper, Knowledge Manager at the Open University leads by example, with a passionate focus on learning and sharing knowledge - and the colleague or customer experience. She is adding real value within her own organisation, but also in our wider best practice community.


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