Free Webinar: Planning for COVID-19 Series 2: Forecasting with no data: Building Predictions that are trusted

21st Jan 2021, 11:00

Following on from the previous webinar, we will start to look at methods for building supply & demand forecasts when data is limited or not available.

Sponsored by Eleveo

Free webinar: Simplified Workforce Management Sponsored by Eleveo

21st January 2021, 12:00

Join Phil Anderson Director at The Forum & Dan Solomon & Liam Anderson of Eleveo, for a discussion on how we rethink the complexity of forecasting and scheduling to create a simplified and trusted plan which is understood by the business. Whether this is your first step into planning, or you are an experienced planning professional this webinar will be of interest. 

 - Understand key principles to forecasting and how to use these effectively
 - Simplified scheduling, providing choice and control for you advisors
 - How all levels in your organisation will benefit from a simpler approach to WFM
 - How to provide meaningful on-the-day insight
 

Virtual Networking Group For Quality & Improvement

21st January, 15:00 - 16:30

This is the chance to network and learn from fellow professionals in our virtual group. The small group discussions include the issues raised by members. 

Sponsored by:


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Series

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

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National Conferences 2020
30th Nov to 10th Dec
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Customer Strategy & Planning 2020
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