Tactical planning, automation and empowerment

Thursday 17th June 13:00-16:00

This virtual Case Study Live is your chance to meet and speak with Awards finalists from Domestic & General, QStory, Legal & General and Severn Trent Water. These teams and managers have made changes in their business which mean that there have been huge improvements in how they can react tactically to changes on the day.


About us

As an independent association established since 2000, we offer a trusted space for professionals in contact centre, field service, back office or retail operation. Benchmark against the best in class and learn from innovators and pioneers.

Learning Academy

On-demand modules

We have a wide range of virtual modules that you can view at your own pace.

Covid-19 Webinar Series 2

You have a community of support at The Forum. See the series of free webinars to help you through this unusual situation.

Conferences

Customer Strategy & Planning 2021
Catch up on the highlights
Learn first-hand from practitioners and business leaders who are delivering successful change.

National Conferences 2020
Catch up on the highlights
Annual conferences dedicated to the needs of their communities.

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