Are you considering what flexibility options are right for your colleagues whilst being there for your customers and delivering your organisation’s financial requirements? Are you considering Introducing workforce strategies such as shorter working weeks, self-scheduling or flexible shifts into your contact centre? Join a panel of #wfm industry experts to hear the latest thinking on those topics and real-life examples from their wealth of experience.”
From this session you should be able to understand the challenges these strategies were looking to overcome, the approach that was taken to implement these and the results that were delivered.