2023 Customer Strategy & Planning (Virtual)

Catch up on our previous conferences. Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these videos, register or log in by clicking My Account at the top of this page. If you do not have the access you expect please email advice@theforum.social.

Gold Sponsor
SilverPlus Sponsor
The Strategy Pyramid & The Four Lens model

Published on 30 August 2024

The Strategy Pyramid & The Four Lens model

This module covers the strategy pyramid and three-lens model in an organisation, focusing on streamlined strategic implementation:
 - Strategy Alignment: Aligns all actions with organisational objectives, considering key stakeholders like customers, colleagues, and regulators.
 - Operational Strategies: Outlines specific strategies for various operational aspects, supported by precise performance measures.
 - Process and Quality Improvement: Emphasises refining processes through targeted diagnostic measures and quality checks to align closely with strategic goals.

Comments (0)Number of views (10448)

Author:

Categories: Operational Improvement Recording

Tags:

Print