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Partner Article: Improve Contact Centre Operations with Robotic Process Automation

Published on 02 December 2022

Partner Article: Improve Contact Centre Operations with Robotic Process Automation

Alvaria Automate™ Attended and  Alvaria Automate™ Unattended allows centres to optimise normal and repetitive operational activities and automate error-prone tasks through robotic process automation (RPA) —improving accuracy, efficiency and consistency, while helping maintain compliance. 

Put an end to monotonous operations allowing agents to focus on tasks that are more valuable to your organisation with Alvaria Automate Unattended. Perform defined actions quicker and on a more consistent schedule without human intervention — making it easier for your organisation to become more profitable, flexible and responsive.  

Enable your workforce and robots to work side-by-side to take on and administer routine and mundane tasks — making it easier to accomplish more while enhancing both the customer and employee experience and ongoing organizational growth with Alvaria Automate Attended. 

Learn more about how to optimise your contact centre with RPA https://www.alvaria.com/en-gb/products/call-centre-automation-and-analytics/robotic-process-automation-call-centre
 

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