2023 Customer Strategy & Planning

Catch up on our previous conferences. Click on the sessions below to watch the Keynotes, Workshops & Technology Showcases. Full access to these videos is part of your Forum Membership. To access these videos, register or log in by clicking My Account at the top of this page. If you do not have the access you expect please email advice@theforum.social.

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Keynote: Strength in Numbers

Keynote: Strength in Numbers

Technology Showcase: Sabio

Technology Showcase: Sabio

Technology Showcase: QStory

Technology Showcase: QStory

Technology Showcase - NICE

Technology Showcase - NICE

Interactive Keynote: Planning Best Practice

Interactive Keynote: Planning Best Practice

Interactive Keynote: Does AI really have a place in Quality Assurance?

Interactive Keynote: Does AI really have a place in Quality Assurance?

Interactive Keynote: One Workforce - The Future of Customer Contact?

Interactive Keynote: One Workforce - The Future of Customer Contact?

Technology Showcase: Centrical

Technology Showcase: Centrical

Endnote: Personal Development

Endnote: Personal Development