2025 Best Practice Guide
Raising Standards

2025 Summer Best Practice Showcase (Virtual)

Catch up on our previous conferences. Forum Members can register or log in by clicking My Account at the top of this page then click on the conference below to watch the Keynotes, Workshops & Technology Showcases. Please allow us time to add this access to your account. 

If you do not have the access you expect please email advice@theforum.social.

Gain or update your accreditation for your learning from conference by watching some sessions and telling us what you have learned and what you will do differently on this form.

Gold Sponsor
Forecasting, Predictive Analysis & Insight

Forecasting, Predictive Analysis & Insight

Scheduling, Working Patterns & Wellbeing

Scheduling, Working Patterns & Wellbeing

Real-Time Effectiveness & Tactical Planning

Real-Time Effectiveness & Tactical Planning

Reporting & MI Automation

Reporting & MI Automation

Wednesday 5th June, 14:00 - 15:30

Analytics for Speech, Desktop and Text

Analytics for Speech, Desktop and Text

Tuesday 25th June, 14:00 - 15:30

Training & Development

Training & Development

Tuesday 11th June, 13:30 - 15:00

Quality & Improvement

Quality & Improvement

Tuesday 4th June, 14:00 - 15:30

Knowledge & Content Management

Knowledge & Content Management

Tuesday 25th June, 10:00 - 11:30

Digital Channel Planning

Digital Channel Planning

Wednesday 12th June, 10:00 - 11:30

Back Office & Processing Operations

Back Office & Processing Operations

Thursday 20th June, 10:00 - 11:30

Silver Sponsors